Something's gone wrong

It goes into a list with a date on it, and you get the same reference we do. Anything about your personal information is answered within thirty days, which is the deadline the law sets rather than one we picked; everything else within five. If you have not heard by then, reply to the email you were sent and quote the reference — chasing it should not mean writing the whole thing out again.

You can also just email hello@schejuold.online, which reaches the same person. The form is better only because it gives you the reference and puts a date on the reply.

Schejuold is the software a business uses to take bookings, and is not a party to the booking itself. So whether an appointment happened, what was delivered, what it cost and what a refund should be are matters for the business — they hold the booking and the money, and we cannot decide any of it for them. Their contact details are on the page you booked from and on your confirmation email.

Write to us anyway if you cannot reach them, if something about Schejuold itself went wrong, or if you think a business here is doing something it should not be.

Told plainly, because a complaints process that hides the next step is not one. If the complaint is about your personal information and our answer does not resolve it, you can take it to the Office of the Australian Information Commissioner. If you are in the UK or the EU, it goes to your own national data protection regulator instead. For anything about a purchase, consumer affairs in your state or territory will hear it — in Victoria that is Consumer Affairs Victoria.